Support: before, during, and after the Erasmus+  course, the course provider must address questions, queries and requests by participants in a timely and effective way.

Qualified staff: teachers, trainers and speakers providing the Erasmus+  course content must have adequate qualification, recognized and up-to-date expertise and experience to deliver the Erasmus+  course or training curriculum. They must be able to teach and interact with a multicultural audience and must be proficient in the language of the Erasmus+  course.

Duration and schedule of the Erasmus+  course: the duration of the course must be proportionate to the course objectives. A day of physical course activities must include at least five hours of learning activities (the minimum duration can be applied on average, taking into account all working days of the Erasmus+  course). Other activities should complement the formal learning activities to enhance social, cultural and professional interactions between participants.

Venue: the venue(s) of the Erasmus+  course (or format in case of online sessions) must be adapted to the defined learning objectives and learning strategies used. The venue must be appropriate for the number of involved participants, must comply with relevant health and safety standards, and must be accessible to persons with disabilities.

Inclusion: Erasmus+  course providers must offer their services in an inclusive way, without any type of discrimination. Particular attention must be paid to allow equal access to participants with special educational needs.

Feedback: participants must have the opportunity to provide an assessment of the course and feedback about their experience. The feedback should be used to improve the future sessions. The Erasmus+  course provider must also offer the possibility of complaints. Submitted complaints must be addressed in a timely, efficient, fair, and constructive manner.