Information and transparency

Advance and complete information about the Erasmus+  course: before registration, the participants must be informed about the background and previous experience of the course provider and the involved trainer(s), the targeted public, the necessary background in relation with the learning objectives and methodologies of the course, size and composition of the course group, language, content, objectives, pedagogical approach, teaching methods and learning outcomes, as well as dates, duration, location and schedule of the activities.

Application process: the Erasmus+  course provider must offer a straightforward, accessible and transparent application and selection process.

Preparation: The Erasmus+  course provider must inform the participants in good time about necessary preparation provisions they need to accomplish, as well as a list of the equipment necessary for the course or training.

Transparent costs: all fees necessary to participate in the Erasmus+  course must be clearly presented to the participants before registration, together with a list of services that these fees cover. The participants must also be made aware of any optional services that need to be paid separately. The terms and conditions of participation in the Erasmus+  course must be defined in writing.

Changes and cancellations: in case of changes in fees, content, dates, location or schedule of the activities, the participant must be offered the possibility to cancel their participation at no extra costs and with at reasonable advance notice. Cancellation of the participation and reimbursement in case of events outside of the participant’s and course provider’s control (such as natural disasters or serious transport disruptions) must be included in the terms and conditions of the course.